Scoot Airlines’ apology after flight takes off hours before time without 35 fliers

A spokesperson for the airline said the flight was rescheduled to take off from Amritsar since inclement weather conditions affected departures.

The Scoot Airlines flight was headed for Singapore from Amritsar (Representational)

By India Today Web Desk: Budget carrier Scoot Airlines today apologised for the “inconvenience caused” after 35 passengers were left behind due to the rescheduling of a flight from Amritsar to Singapore. A spokesperson for the airline said the flight was rescheduled to take off from Amritsar at 3:45 pm since inclement weather conditions affected departures.

“Scoot sincerely apologises for the inconvenience caused. We are currently working to provide the affected customers with the necessary assistance,” the carrier, a subsidiary of Singapore Airlines, said.

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Last night, the airlines claimed that passengers were informed about the changed timings over e-mail.

As many as 35 passengers could not board the Singapore-bound flight scheduled to depart the Amritsar airport at 7:55 pm on Wednesday. 263 passengers who boarded the flight reported to the airport on time.

The director of the Amritsar airport, VK Seth, blamed a booking agent for the 35 people missing their flight. “All booking agents were informed well in time and they relayed the information to their clients. But only one agent could not inform his clients for reasons best known to him,” Seth told news agency PTI.

(With input from PTI)

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